Start with the fabric
Look for a care label and share a photo if available. Mention delicate materials, loose covers and previous cleaning.
Point out problem areas
Describe marks, odours and worn areas. Some marks may be permanent; discuss expected results before cleaning.
Plan access and drying
Share the sofa size, floor level and access arrangements. Ask about ventilation and drying time so you can plan its use.
Confirm the scope
Agree which pieces and cushions are included. Mention rugs or other items you would like quoted separately.
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